their transactions online — just ….

their transactions online — just one example of how we are moving to make MVD a user- friendly experience.”

Nearly one-third of the customers served were able to complete their transaction online. Online transactions at MVD have increased by 750 percent and appointment times have been cut by 68 percent. Customers also receive their credentials within seven to 10 days compared to the four to six weeks with the previous system.

Efficiency has improved for in-person visits as well. The time between a customer entering and exiting any given exam station has decreased from an average of 22 minutes to less than seven minutes per transaction. The wait time to schedule in-person appointments has gone from an average of 48 days to less than two weeks, with many locations having next-day availability.