MVD Serves 75K Customers Since Unveiling System

The Montana Motor Vehicle Division has served more than 75,000 customers since the launch of the new driver services system in November, Montana Attorney General Austin Knudsen has announced. Same-day appointments are available at most exam stations across the state for Montanans who cannot complete their appointment online. Previously, it could take almost two months to get an appointment.

The new system increased the number of online services offered and significantly decreased the overall appointment times for customers, expanding in-person appointment availability across the state. Since the implementation of the new Credentialing and Registration System, MVD has served 76,349 customers, including over 58,000 appointments and over 18,000 walk-ins.

“The new system has far surpassed our expectations. At most exam stations, Montanans can walk in without an appointment and be done in about 10 minutes,” Knudsen said. “I’m proud of what MVD has accomplished and the excellent customer service our examiners are providing to make everyone’s MVD experience as pleasant as possible.”

“The results following the transition have been overwhelmingly positive,” MVD Administrator Laurie Bakri said. “We are making it easier than ever for Montanans to take care of their business at MVD. On January 1 alone, a day that MVD offices are closed to the public, 77 customers were able to complete